Terms and conditions of sale

This English version is provided for your convenience. In case of any discrepancy, the French version of these terms prevails.

Preamble

These general terms and conditions of sale (hereinafter the “Terms”) apply to all sales of jewelry made by Simatta Bijoux to any buyer (hereinafter the “Customer”) through the website https://www.simattabijoux.com

By placing an order on the website, the Customer acknowledges having read and accepted these Terms without reservation.

Article 1: Purpose

The purpose of these Terms is to define the rights and obligations of the parties in connection with the online sale of jewelry offered by Simatta Bijoux.

Article 2: Company identity

Simatta Bijoux, a business registered under SIRET number 53346586000070, specializes in the design and online sale of jewelry.

Its registered office is located at:

105 Avenue Jean Jaures

90000 Belfort

France

Article 3: Our creations

Simatta Bijoux offers a unique collection of jewelry, from custom creations designed together with our customers to exclusive designs, made by specialized workshops.

Our offer includes:

• Custom creations:

Let your imagination run free and design the jewelry of your dreams. From engagement rings to personalized necklaces, our workshops put their expertise at your service to make the piece you want.

• Exclusive collections:

Our collections are regularly renewed, blending tradition and modernity.

Article 4: Prices

Product prices are shown in euros, all taxes included. They do not include shipping costs, which, if any, may be charged in addition and are shown before the order is confirmed.

Article 5: Orders

Placing an order:

Orders can be placed directly on our website https://www.simattabijoux.com, by message or by phone.

Order content:

Each order must clearly state:

• The products chosen (reference, model, customizations)
• The quantities
• The delivery details (last name, first name, full address)
• The billing details (if different from the delivery address)
• The chosen payment method

Order confirmation:

Once the order is confirmed, the customer will receive a confirmation email with all the details of the order.

Changing an order:

Any request to change an order must be sent to our customer service as soon as possible. Changes can only be made if the order has not yet been shipped.

Cancelling an order:

A customer may cancel their order at any time before it ships, by contacting us by email or phone. For a personalized creation with a quote, deposits paid will not be refunded if the cancellation occurs after production has started.

Article 6: Payment terms

Products are paid for by bank card, PayPal or bank transfer. For personalized creations, a deposit of 50% of the total amount will be requested through a payment link when the order is confirmed, following a personalized quote.

Article 6a: Retention of title and termination clause

The jewelry remains the exclusive property of Simatta Bijoux until full payment of the price, including principal, costs, taxes and interest. Transfer of ownership is suspended until full payment.

In the event of non-payment of all or part of the price when due, Simatta Bijoux reserves the right to terminate the sale automatically and to take possession of the jewelry, without prior legal formality, fifteen days after a formal notice that has remained unanswered.

Article 6b: Forfeiture of deposit

If the balance is not paid within one month of notifying the customer that the personalized piece has been completed, the deposit paid will be considered as damages and the order will be cancelled automatically. The piece will remain the property of Simatta Bijoux.

Article 7: Delivery times

Delivery times are as follows, in business days from order confirmation:

• Jewelry in stock: shipped within 24 hours (order confirmed before 2 pm on a business day, French time), delivered in 1 to 2 days in France, 1 to 5 days in Europe and 1 to 15 days in the rest of the world.
• 925 silver jewelry made to order: 3 to 6 days in France, 3 to 9 days in Europe and 3 to 19 days in the rest of the world. Some models (for example rose gold plated or with lab-grown diamonds) take a few more days.
• Gold jewelry made to order: 2 to 3 weeks, and 2 more weeks with an optional IGI certificate.
• Custom jewelry: 1 month from order confirmation and payment of the deposit.

The estimated delivery date of each piece is shown on its product page before ordering.

Late delivery: if a piece is delivered after the latest delivery date shown when ordering (on the product page, on the checkout page and in the confirmation email), Simatta Bijoux grants, without prejudice to the customer’s statutory rights:

• Delay of less than one week: an additional 20% discount code on the next order, which can be combined with any current offer.
• Delay of more than one week: a gift from the shop, depending on available stock, with a value proportional to the items ordered and at least equal to half the value of the order.

These times are indicative and may vary depending on the complexity of the piece, our workload and that of the workshops.

Article 8: Right of withdrawal

In accordance with applicable law, the Customer has 14 days from receipt of the order to exercise the right of withdrawal. For details on how to return items, please see the “Returns and refunds” page.

Article 9: Customization

Simatta Bijoux offers you the possibility of fully customizing your jewelry. You can choose the type of metal (yellow, white or rose gold, or silver), the type of stone (diamond, sapphire, emerald, etc.), the quality of the stone, its color, size and weight, as well as the shape of the piece. Personalized engravings can also be made free of charge on request. Customization prices are shown on our website or available on request.

Article 10: Warranty

All our jewelry is covered by a 2-year commercial warranty from the date of purchase against any manufacturing defect, excluding normal wear and damage caused by improper use.

If a defect covered by the warranty is found, the customer must inform Simatta Bijoux in writing as soon as possible. After verification, Simatta Bijoux will repair or replace the defective piece, at its discretion, within a reasonable time.

Article 11: Liability

Simatta Bijoux cannot be held liable for any inconvenience or damage inherent to the use of the Internet, in particular a service interruption, an outside intrusion or the presence of computer viruses.

Simatta Bijoux cannot be held liable for failure to perform or improper performance of the order in the event of force majeure, as defined by French case law.

Article 12: Intellectual property

All elements of the Simatta Bijoux website, in particular trademarks, logos, graphics, photographs and texts, are the exclusive property of Simatta Bijoux and are protected by intellectual property laws.

Article 13: Personal data

The personal data collected when ordering is necessary to process the order. It is processed in accordance with our privacy policy.

Article 14: Cookies

Simatta Bijoux uses cookies and similar technologies to improve your browsing experience on our website. A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit our website.

Cookies allow us to:

• Personalize your experience by remembering your preferences (language, products viewed, etc.);
• Improve our website by analyzing your browsing;
• Show you targeted advertising based on your interests.

You can set your browser at any time to accept or refuse all or only some cookies. However, blocking some cookies may limit access to certain features of our website.

For more information about cookies and how to manage them, see the website of the CNIL (the French data protection authority).

Article 15: Privacy policy

The Simatta Bijoux privacy policy, available on our website, details how your personal data is collected, processed and stored. It also informs you of your rights regarding your personal data (access, rectification, objection, etc.) and of the security measures in place to protect your data.

Article 16: Governing law and jurisdiction

These Terms are governed by French law. Any dispute relating to the interpretation and performance of these Terms will be subject to the exclusive jurisdiction of the competent courts