{"id":422,"date":"2026-04-22T14:57:31","date_gmt":"2026-04-22T12:57:31","guid":{"rendered":"https:\/\/startersites.io\/blocksy\/barber-shop\/?page_id=9"},"modified":"2026-10-05T01:46:15","modified_gmt":"2026-10-04T23:46:15","slug":"retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/www.simattabijoux.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-2745f65 stk-block-background stk--has-background-overlay\" data-block-id=\"2745f65\"><style>.stk-2745f65 {background-color:var(--theme-palette-color-4, #1A1E21) !important;background-image:url(https:\/\/www.simattabijoux.com\/wp-content\/uploads\/2026\/04\/495D4CB5-EE29-4660-AC91-20F67381681B.png) !important;padding-top:100px !important;padding-bottom:100px !important;margin-bottom:0px !important;}.stk-2745f65:before{background-color:var(--theme-palette-color-4, #1A1E21) !important;opacity:0.5 !important;}@media screen and (max-width:999px){.stk-2745f65 {padding-top:60px !important;padding-bottom:60px !important;}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-2745f65-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1764027\" data-v=\"4\" data-block-id=\"1764027\"><style>.stk-1764027-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1764027-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1764027-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-98c76d6\" id=\"politique-de-retours-et-de-remboursement\" data-block-id=\"98c76d6\"><style>.stk-98c76d6 .stk-block-heading__text{font-size:50px !important;color:var(--theme-palette-color-8, #ffffff) !important;}@media screen and (max-width:999px){.stk-98c76d6 .stk-block-heading__text{font-size:35px !important;}}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\">Returns and refunds policy<\/h1><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-18a8f2b\" data-block-id=\"18a8f2b\"><style>.stk-18a8f2b {height:100px !important;}@media screen and (max-width:999px){.stk-18a8f2b {height:60px !important;}}<\/style><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Simatta Bijoux gives you 30 days from the date you received your order for any exchange or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You must inform us of your decision with a clear statement by email to&nbsp;<a href=\"mailto:contact@simattabijoux.com\">contact@simattabijoux.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will refund you no later than 15 days from the day we receive the returned jewelry, using the same payment method as for the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return conditions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For jewelry to be eligible for return, please make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It was purchased and received within the last 30 days.<\/li>\n\n\n\n<li>It is in its original packaging and in perfect condition.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jewelry personalized following a quote, engraved or made to measure cannot be returned or exchanged, but remains covered by our 2-year warranty.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note:&nbsp;if your original order included several pieces with an overall discount and you return only some of them, the discount amount will be deducted from the total refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to refuse the return of any jewelry that does not meet the conditions above.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Returning jewelry<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for the cost and risk of returning the jewelry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We strongly recommend using a tracked and insured shipping service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gifts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the jewelry was bought with a gift card, you will receive gift credit for the amount used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the jewelry was not marked as a gift, we will send the refund to the giver.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions about our returns policy, feel free to contact us by email at&nbsp;<a href=\"mailto:contact@simattabijoux.com\">contact@simattabijoux.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and refunds policy Simatta Bijoux gives you 30 days from the date you received your order for any exchange or refund. You must inform us of your decision with a clear statement by email to&nbsp;contact@simattabijoux.com. We will refund you no later than 15 days from the day we receive the returned jewelry, using the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-422","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/pages\/422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/comments?post=422"}],"version-history":[{"count":2,"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/pages\/422\/revisions"}],"predecessor-version":[{"id":5926,"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/pages\/422\/revisions\/5926"}],"wp:attachment":[{"href":"https:\/\/www.simattabijoux.com\/en\/wp-json\/wp\/v2\/media?parent=422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}